Our Guarantee and Warranty

Quality Guarantee

  Providing client with the best price is not good enough for us, we also try to offer good after-sales service. In practice, our quality guarantee policy is quite friendly! Basically, we ask our client to contact us within three months from the date they receive our goods. Also, clients should give us an inspection report, take some photos, and show us the evidence when the problem happens. When we get these documents, we would check. As long as we get agreement with clients and recognize it as quality issue, we will give our clients discount, provide spare parts, credit repairing cost or make replacement and so on. The bottom line will be that we try to help our clients make money through our products not take any troubles for them! 

Warranty Information

  Please read this in its entirety. The terms and conditions listed here will govern all warranty claims for Aileen Music products. All these terms and conditions should be generally accepted and adopted by musical industry!

  Aileen Music warrants its instruments to be free of defect in material and construction, workmanship for one year from the date of delivery from China. Please see below for limitations and restrictions to this warranty. Aileen Music will, at its option, repair or replace any item found to have been defective in materials or manufacture under the terms stated here.Aileen Music reserves the right to make changes to this warranty. Restrictions: Stringed Instruments:

  1）Warranty does not cover strings.

  2）Warranty on pegs, chinrests，endpins and tailpieces is expressly limited to six months. Bridges are covered by warranty for a period of three months. 

  3）Damage caused by neglect or misuse of instrument is not covered. Please note that exposure to excessive heat, cold, dryness, or moisture is considered neglect. 

  4）Warranty is void if any repair or attempt to repair instrument by customer or by an unauthorized repair person has been made.

  5） Normal wear caused by normal use of items is not covered by this warranty.

  6） Please note that openings in an instrument’s seams are common. It is because of the nature of wood and its reactions to seasonal changes. To avoid seam openings or cracks caused by extreme or sudden changes in temperature or humidity, please protect your instrument by maintaining humidity levels between 40% and 70%, and do not expose your instrument to temperatures above or below those.

  7）Tone is based on the subjective perception of the listener. Being this case, it cannot be guaranteed.

Bows

  Hair is not covered by warranty, except for its installation. (In other words, if a bow’s original hair falls out, that is covered.) Damage caused by neglect or misuse of bows is not covered. Damage caused by normal wear is not covered. Warranty is void if any repair or attempt to repair bow by customer or by an unauthorized repair person has been made. Wooden bows react to changes in temperature and humidity. One common result of exposure to extremes of temperature or humidity is warpage.  Aileen Music warranty does not cover warpage. Please also note that bows left tight for long periods of time are likely to warp. To protect your bow from warping, always be sure to loosen it after playing.  Carbon Fiber bows; fiberglass and carbon composite bows are warranted for one year.  The finish of these bows is not covered by warranty.

Cases

  Warranty applies only for one year from the date of delivery. Damage caused by either normal wear, or by misuse or neglect is not covered.

Wind Instruments

  WHAT IS COVERED: This warranty covers the above products against defects in materials or workmanship.

  WHAT IS NOT COVERED: This warranty does not cover (a) damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, operation or failure to follow instructions contained in your Owner’s Manual; any shipment of the product (Claims must be presented to the carrier); (b) deterioration by reason of perspiration, corrosive atmosphere, or other external causes such as extremes in temperature or humidity; (c) springs, pads and felt parts 

  In short, above warranty information does not cover all our products. We will continuously collect other information and make it completely! It is sure we will provide warranty for all our products, whatever mentioned or not mentioned above. For all our products, bottom rule will be: Aileen music will try our best to satisfy the clients, even client’s customers. Any quality issue mentioned by our clients will be paid great attention!